Stay Policies

Check In/Out

Check in time is at 4:00 p.m. and check out time is at 11:00 a.m. Check-outs occurring after the designated check-out time will incur an additional $50 fee. Requests for early check-ins and late check-outs are based on availability and cannot be guaranteed.

 

Cancellation Policy

For guests making reservations with Hotel Pattee, the hotel cancellation/no show policies and rate offer rules communicated at the time of the reservation will apply. Reservations need to be canceled at least 24 hours prior the scheduled arrival date to avoid additional fees. Failure to notify will result in a charged one-night penalty. Any changes to the reservation will be subject to availability and any rate differences.​
 

No Show Policy

For guests making reservations with Hotel Pattee, the hotel cancellation/no show policies and rate offer rules communicated at the time of the reservation will apply. Reservations need to be canceled at least 24 hours prior the scheduled arrival date to avoid additional fees. Failure to notify will result in a charged one-night penalty. Any changes to the reservation will be subject to availability and any rate differences.
 

Pet Policy

It is the policy of this hotel property to have any guest bringing a pet sign and adhere to this form upon arrival. If you are uncomfortable signing and adhering to this policy, we are sorry, but we will be unable to accommodate you.

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Your pet is to be properly controlled at all times, while on hotel property. Please inform the Front Desk Clerk about any possible conflict when our housekeeping department needs to enter your room to clean. If your pet is to remain in the room during your absence, your pet must be secured in a kennel/cage to ensure the safety of our staff, and the well-being of your pet as well.

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As the registered guest, you are financially responsible for all damages caused by your pet. You are also responsible for any excessive and/or exceptional cleaning charges at the hotel property rates. This includes, but is not limited to, pet odors and pet stains.

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You will be given an opportunity to eliminate any noise complaint from other guests. In the event you are unable to satisfy this clause, you will be financially responsible for any and all costs associated with appeasing guest complaints.

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(Only specific rooms are designated as pet friendly rooms. Please see each room's details or call (515)465-3511 to determine if your chosen room is pet friendly. All guests bringing a pet will be charged a non-refundable $35 pet fee.)
 

Bicycle Storage

For guests making reservations with Hotel Pattee, the hotel does not allow bicycles in stay rooms. Bicycle storage is available on the main level of the hotel, inside the back door. In the event this storage location is full, please notify the Front Desk. Our Front Desk associates will direct you to additional indoor storage. Failure to follow this policy will result in a minimum $150 charge for carpet cleaning to remove grease and mud left behind by bicycles in stay rooms.

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